Support

Pawn Boss for Meta Quest · Magnet Mates LLC

Need help? Email hello@magnetmates.app. We answer within two business days, usually sooner. Tell us your headset model and, if it's about a problem in the game, which day you were on and what you were doing.

Which headsets?

Meta Quest 3, Quest 3S and Quest Pro, with Touch controllers. Play seated or standing; no room-scale space is needed, though about 2 m × 2 m is comfortable for walking around the shop.

Comfort

Pawn Boss uses smooth walking and turning by default. If you'd rather, open the settings on the tablet behind the counter and turn on snap turning or the comfort vignette, which narrows your view while you move. To face the counter again at any time, hold the Meta button to recentre: the shop puts you back at the deal spot.

Saved games

The game saves at the end of every shop day. You have four ledgers (save slots) in the garage; pick any ledger to continue, or erase one to start fresh. Saves live on your headset and are never uploaded anywhere.

Stuck in the tutorial?

Sal walks you through your first deal step by step. If a step doesn't move on, do what the card on the counter says: pick the item up, turn it over, press TRY IT, dial your offer on the register, then press OFFER. If Sal goes quiet for a while he'll repeat the step. If you're still stuck, email us the day and the step you're on.

Something's broken

If the game crashes, freezes or does something odd, please send us:

Your headset model (Quest 3, 3S or Pro).
The day you were on and what you were doing (for example: "day 4, buying a guitar").
A screenshot if you can: hold the Meta button and press the trigger.

We read every report and fix what we can in the next update.

Refunds

Purchases are made through the Meta Horizon Store, so refunds are handled by Meta under their refund policy. Open the store, find Pawn Boss under your purchases and choose "Request refund". We can't process refunds ourselves.

Feedback and ideas

We'd love to hear what you'd like to see in the shop next. Same address: hello@magnetmates.app.

Magnet Mates LLC, Charlotte, North Carolina, USA